We are authorised and regulated by the Solicitors Regulation Authority (SRA). We are committed to high-quality legal advice and client care and aim to offer all our clients an efficient and effective service, and we are confident that we will do so when having conduct of your case. However, if in the unfortunate event you are not satisfied, please contact Mr Avender Singh by post CK Solicitors, 717 High Road, Leytonstone, London E11 4RD. We have a procedure in place which details how we handle complaint’s, and this will be immediately be sent to you.

Our complaints procedure is as follows:

Step One
If you have not already done so, please let us know the full nature of the problem. Ideally, we would prefer that your complaint be confirmed in writing in order that any scope for misunderstanding can be avoided. However, this is not obligatory and you are welcome to provide the details to us over the telephone or face to face. If you are setting out your concerns in writing then you can do this by emailing them to info@ck-solicitors.com or in writing to Mr Avender Singh by post CK Solicitors, 717 High Road, Leytonstone, London E11 4RD. Making a complaint will not affect how we handle your case.
Step Two
We will write to you acknowledging your complaint within three working days. In this letter, we shall confirm what happens next.
Step Three
We shall then investigate the matter by reviewing the matter file and speaking to the member of staff concerned within five working days of acknowledging receipt of your complaint. If, for some reason, the matter cannot be investigated in this timeframe, then we will write to you notifying you of this together with the reason why and giving a revised timescale. Once the investigation has been completed, we shall invite you to a meeting to discuss the issue(s) you have raised and hopefully resolve the complaint. This meeting will take place within fourteen days of sending you the acknowledgement letter. Following the meeting, we shall write to you within five working days of the meeting to confirm our discussion and the solution agreed upon.
Step Four
If you do not want to or are unable to attend such a meeting, we are happy to send you a detailed, written response, including our proposed solution, within fourteen working days of sending you the letter acknowledging receipt of your complaint.
Step Five
If you are satisfied with our response in either Step three or four above, that will be the end of the matter. If for any reason we are unable to resolve your complaint, then you may ask the Legal Ombudsman to consider the complaint. We are permitted a minimum of eight weeks to consider the complaint. If for any reason we are unable to resolve the problem between us, within that timeframe, then you may ask the Legal Ombudsman to consider the complaint.

Legal Ombudsman

PO Box 6806,
Wolverhampton
WV1 9WJ

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

 

What to do if you are unhappy with our behavior?

The Solicitors Regulation Authority can help if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website https://www.sra.org.uk/consumers/problems/ to see how you can raise your concerns with the Solicitors Regulation Authority.